Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most about our taxi services. If you can’t find an answer to your question, please contact us. We’d be pleased to help in any way we can.

Q. What do we do with Lost Property left in Cabs?

Drivers are required to check Cab for property left behind and either deliver it to the owner or if that is not known to the nearest Police Station within 24 hours.

Q. Can I order a taxi van to help me move flat?

No, a taxi van cannot help you move flat.

Q. Why are taxi vans so hard to get on Friday/Saturday nights?

Demand for Taxi Vans is high. Vans are also frequently doing multiple pick ups or drop offs so take longer to complete jobs leaving less time to be available.

Q. Why is my pre-ordered taxi late?

Pre-ordering a taxi gives you priority, and we endeavour to get your taxi to you at the required time, but sometimes events beyond our control or the drivers control can cause your taxi to be late.

Q. Why did my ordered Taxi not turn up on New Year’s Eve

New Year is chaos, there are street closures, police check points and heavy traffic making it difficult for taxis to get around. Tauranga and the Mount are very popular places to spend New Year’s so the demand on New Year’s Eve far out ways the supply of taxis. We cannot put extra taxis on for one night of the year.

Q. How do I notify Tauranga Mount Taxis of a Complaint?

We welcome your feedback so that we can improve our service and deal with any service failures in an appropriate manner. Please phone the office during office hours on 07577 5565 or leave feedback through the website. A reply will be made in due course.